accessibility

We recommend letting us know about any accessibility requirements at the time of booking or contacting our Guest Services team prior to your visit. This allows us to prepare where possible and help you make the most of your time with us.

Our team is here to help, and guests are welcome to discuss access needs at any time. We will do our best to assist with:

• Planning accessible routes around the site

• Guest cart transport

• Locating suitable pools and facilities

• Supporting a comfortable experience wherever possible

Guests who may require assistance in the event of an emergency evacuation are encouraged to inform staff on arrival so we can support you appropriately if needed.

Metung Hot Springs welcomes carers, support workers, and companion visitors.

We offer complimentary bathing entry for valid Companion Card holders, with the cardholder’s guest paying the standard or concession bathing entry.

To access this offer, please contact our Reservations team prior to your visit so we can assist with your booking.

Metung Hot Springs warmly welcomes accredited assistance animals in accordance with relevant legislation.

If you are planning to visit with an assistance animal, we kindly ask that you contact Guest Services prior to arrival so we can help ensure a comfortable experience for you and your animal.

Please note: for health and safety reasons, assistance animals may not be permitted in certain wet areas, pools, or treatment spaces.

Metung Hot Springs is a peaceful and restorative environment; however, during peak times, you may experience increased noise levels and a higher number of guests.

For visitors who are neurodiverse, sensory-sensitive, or who prefer a calmer experience, we recommend visiting during quieter times. Generally, quieter days are from Tuesday to Thursday.

Peak periods often include weekends, school holidays, and public holidays.

To support guests who may have difficulty walking longer distances or navigating slopes, guest cart transport is available.

Guest carts can be requested:

• At Reception on arrival

• In advance by contacting our Reservations team

• During your visit, speak with a member of staff

Availability may vary depending on demand and site conditions, and our team will always do their best to assist.

Please note: The Bathing ridge is not accessible via cart and can only be reached via steps. All other areas are accessible via cart transport.

Metung Hot Springs is built into a natural hillside environment. The site includes:

• Sloped pathways and gradients

• Some stepped areas

• A mix of sealed paths and natural surfaces

Accessible routes are available to key areas of the site; however, some locations may be more challenging depending on individual mobility needs.

If you’re unsure whether the site will suit your needs, please contact us before booking and we will happily talk you through the options.

Accessible parking is available onsite.

• Accessible parking location: 73 Storth Ryes Avenue (main car park) — 2 designated accessible parking spaces

• Distance from accessible parking to reception: approx. 100m

• Surface type (sealed/gravel): fine compressed gravel pathway to reception

If you’d like support on arrival, please contact Reservations in advance and we will do our best to assist.

A wheelchair is available onsite for guest use (subject to availability). We recommend requesting this in advance where possible.

Please note: due to the natural terrain, some areas may be easier to access than others depending on the type of mobility aid being used. If you’re unsure, our team can help guide you.

Accessible toilets, showers and change facilities are available onsite and can be accessed via the reception/entry level.

There is also an additional accessible toilet located in the Lagoon Precinct.

If you need help locating the nearest accessible facilities during your visit, our team will be happy to assist.

If you are visiting for a massage, facial, or spa treatment and have accessibility requirements, we encourage you to contact Guest Services prior to your appointment so we can help plan the best experience for you.

Please note that our Spa Dome is located in the Bathing Ridge area and is accessed via a staircase of 35 steps. Unfortunately, the Spa Dome is not currently accessible by guest cart.

Our team will do their best to support you with:

• Treatment room access information

• Suitable treatment options

• Adjustments for comfort and positioning where possible

Metung Hot Springs offers an accessible glamping tent option, designed to support guests requiring step-free access and accessible bathroom facilities.

Accessible features may include:

• Step-free access

• Accessible bathroom design

• Supportive internal layout

To confirm suitability for your needs, please contact Guest Services prior to booking and we will be happy to help.